Welcome to our website. Here, you will find lots of information about our Practice and the service our wonderful team provide.
Armstrong Vets is a unique veterinary service in the Berkeley Vale area, offering individual personal care for your pet at our well-equipped Practice and where necessary, in your own home .
Our veterinary surgeons are Ernest Armstrong and Lauren Henshaw. Consultations are by appointment at the Practice . They are ably assisted by caring, friendly staff who work from our Practice in Breadstone.
The strength of our service lies in our small team building close relationships with our clients and patients.
We offer a 24 hour a day emergency service every day of the year so even if the Practice is closed your telephone calls will always be answered so please call if you need to. Occasionally you might get our message service but please leave a message and we will return your call as soon as possible.
For details of our 2022 fees, please visit the charges page.
COMPLAINTS AND STANDARDS
We hope you never have recourse to complain about tour Practice. However, if you feel that there is something you wish to raise, please direct your comments within 28 days in writing, to Amanda Browne, Practice Manager, Armstrong Vets Ltd, 17 Breadstone Business Centre, Breadstone, Berkeley GL13 9HF or email firstname.lastname@example.org. An acknowledgement will be sent by return and then a period will elapse while the case is investigated and reports collated from those staff involved. A reply in writing will follow, usually within 28 days although the period may be longer if the Practice Manager if staff involved are temporarily unavailable or delayed.
We will not tolerate any aggressive, or abusive behaviour to any staff member, at any time. Any client behaving in such a way will be notified in writing that they must find alternative veterinary cover.