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We are now getting back to providing a full range of services and our most heartfelt thanks to our amazing clients for having patience with us while everything has taken much longer and involved significant waiting times during the last few months. The situation we find ourselves in continues to challenge us, but we are doing our very best to provide excellent veterinary care.
We are committed to keeping our staff and clients safe and must, wherever possible, maintain social distancing; this still means that it is impossible to examine pets whilst their owners hold them. This, together with the limited space in the practice means we have decided to continue to only have staff and pets inside. When coming for a consultation, we would ask that all our clients park in our allocated parking bays so that we can identify our clients and so as not to inconvenience our neighbours. Finally, so as to avoid handling cash wherever possible, could all clients please pay via card or bank transfer.
If you are isolating and cannot bring your pet to us, please call as there may be an alternative solution. We cannot presently conduct home visits but please call if you have concerns about your pet.
If you wish to collect medicines, please call from the carpark and one of our staff will bring the package out and place it on the wall within your sight.
If we have arranged for our lovely driver Mike to deliver a package for you, please note he will be keeping his distance too!
If you have a query, please call our usual number. If your query is not urgent, please email email@example.com.
Armstrong Vets is a unique veterinary service in the Berkeley Vale area, offering individual personal care for your pet at our well-equipped Practice and where necessary, in your own home (temporarily suspended due to COVID except for extenuating circumstances) .
Our veterinary surgeons are Ernest Armstrong, Amber Byrne-Price, Lauren Henshaw and Becs Copus. Consultations are by appointment at the Practice . They are ably assisted by caring, friendly staff who work from our Practice in Breadstone.
The strength of our service lies in our small team building close relationships with our clients and patients.
We offer a 24 hour a day emergency service every day of the year so even if the Practice is closed your telephone calls will always be answered so please call if you need to. Occasionally you might get our message service but please leave a message and we will return your call as soon as possible.
For details of our 2021 fees, please visit the charges page.
COMPLAINTS AND STANDARDS
We hope you never have recourse to complain about tour Practice. However, if you feel that there is something you wish to raise, please direct your comments within 28 days in writing, to Amanda Browne, Practice Manager, Armstrong Vets Ltd, 17 Breadstone Business Centre, Breadstone, Berkeley GL13 9HF or email firstname.lastname@example.org. An acknowledgement will be sent by return and then a period will elapse while the case is investigated and reports collated from those staff involved. A reply in writing will follow, usually within 28 days although the period may be longer if the Practice Manager if staff involved are temporarily unavailable or delayed.
We will not tolerate any aggressive, or abusive behaviour to any staff member, at any time. Any client behaving in such a way will be notified in writing that they must find alternative veterinary cover.